Securing Your Personal Information

The security of our member's personal information is our top priority. We maintain an expansive and multi-layered security system to protect your personal information and to save you from fraudulent activities. We utilize secure technology to make it harder to copy your account information by proactively issuing EMV cards and making our ATM machines EMV compliant. We also employ monitoring and software solutions to better protect you from fraud.

Protect yourself from identity theft and fraud by signing up for our Fraud & Credit Monitoring Service.

ATM Security

Security Tips

Banking Security

  • Keep your email and Online Banking information updated - so we can get in touch with you as needed.
  • keep your NEFCU password unique. Combine capital and lowercase letters with numbers and symboles. Write passwords down and keep them safe on a list that's stored in a secure place away from your computer.
    • Username: Must be 6 or more characters (letters, numbers, or symbols), but cannot be all numbers.
    • Password: Must contain a combination of 6 or more letters, numbers, or symbols.
  • Personal Identification Number (PIN): Never write your PIN on your Card or keep it in your wallet; don't share it with anyone.
  • Select the "Add Extra Security" link underneath the Online Banking Login. An extra layer of security is provided by the Trusteer Rapport which more securely guards your identity and Online Banking access. To learn more about this FREE service from NEFCU, Click Here
  • Monitor your accounts: Carefully review statements and notify us promptly of any unusual activity or identity theft.
  • Set up Direct Deposit. Have your paychecks, dividends, and other recurring credits deposited directly to your account - you won't have to worry about checks getting lost or stolen in the mail and you'll receive your funds more quickly.
  • Make automatic payments. Automatic payments help protect you form being late or losing a check, which can cause identity theft concerns. With our FREE BillPay service available through Online Banking, you can pay both your recurring and one-time bills quickly and easily.
  • ATMs: be on the lookout for strange "equipment" on or around the ATM. Once your transaction is complete, take your money, card, and receipt and leave the area. Verify your cash later when it is safe to do so. Check your ATM receipts against your statements to identify unauthorized transactions.
  • Traveling? Let us know first. Whether you're taking the family to Europe or hopping a plane for business, call NEFCU at 516-561-0030 or send us a secure email from the Online Banking messaging system before you leave. This will aid us as we monitor your transactions and avoid unnecessary blocks on your account.

Personal Security

  • Keep a secure list of all your Card account numbers: Place the list in a safe and secure place and include the telephone numbers to call if your cards are ever lost or stolen. Never prodivde anyone who contacts you first with your personal or financial information.
  • Report Crime.
    • Contact NEFCU immediately to report a suspected fraud or lost/stolen debit or credit card by phone: 516-561-0030.
    • Place a fraud alert on your credit report.
  • Inform www.ic3.gov (Internet Crime Complain Center) and your local law enforcement agency or state attorney general (as appropriate if stolen finances, identities, or other cyber-crime.
  • Regularly Check your Credit Report for incorrect information. Consumers are entitled to one free copy of their credit report eah year at www.annualcreditreport.com or by calling 1-877-322-8228.
  • When in doubt, throw it out. Never download a file or attachment unless you are absolutely certain what it is, and who sent it. Do not click on an advertisement asking for personal or financial information. Scams often start with an email and a link to an internet site that looks real, but may be a scam to get you to enter your personal information.
  • Avoid viruses and other software designed to infiltrate or damage your computer system: Many programs will automatically correct and update to fight known risks; turn on automatic updates if that's an option. Otherwise update your security and system software to consistently protect your computer from these threats.

Mobile Security

  • Lock your phone with a strong passcode and be aware of where your device is at all times.
  • Use only secure and trusted Wi-Fi.
  • Accept Bluetooth connections solely from people you know and keep it off when you are not using it.
  • Download applications from trusted sources such as the Apple App Store.
  • When downloading and installing applications, read the permission form and determine if it makes sense for your needs.
  • Never respond to an SMS text message that requests financial or personal information.