Meet the Interactive Teller Machine

Our Interactive Teller Machines, or ITMs as we call them, might look like ATMs, but they offer much more. Inside each of our ITMs is your very own ITM Teller!

Well, kind of. While they don't live in the machine, it's just like a video chat from the branch to our Uniondale, NY member contact center! You can have a real-time, face-to-face conversation with a NEFCU ITM Teller at the machine! Think of it as FaceTime for your finances or Skyping your own accountant, except they can disburse cash at end of your call. Cha-ching!

Connect with an ITM Teller with the tap of a finger

Your ITM Teller will be on-screen to guide you through your transaction step-by-step. Plus, they can answer questions about your account and can even tell you where you can grab a great cup of coffee when you're done. After all, they're still tellers, and they're local to Long Island.

Privacy
ITM machine

Complete all your banking tasks with less paper

Our ITM Tellers can do everything an in-person teller can do. Once you're on screen with your ITM Teller, you can make deposits, withdrawals and transfers, cash checks, make loan payments, and more. And, guess what? Your ITM Teller won't even ask you to fill out those little paper slips. Honestly, who remembers their account number anyway?

Keep your info to yourself with added privacy

Our ITMs are equipped to be private and secure. But, if you're worried about privacy, we've got you covered. You can keep the conversation between yourself and your ITM Teller by picking up the phone next to the machine or by plugging in your headphones.

Rather not talk about how much cash you'd like to withdraw? No problem, type it in! You can even "black out" the screen to keep your finances private.

Meet Your ITM Tellers

Click on a photo to learn more about your teller

Frequently Asked Questions

Interactive Teller Machines, or ITMs, allow you to interact with a live, personal teller on-screen face-to-face. Using a video camera and microphone in the ITM, your video and audio is transmitted to our Member Contact Center in Uniondale, NY. Cameras and microphones at our Member Contact Center transmit your ITM Teller's image and voice back to you. It's just like Facetime or Skype, except you can deposit money and check balances, or, better yet, get money!

Anything you can do with an in-person teller can be done at an ITM, you can even tell a corny joke! (We promise they'll laugh, but we can't say you're the first person who asked them for a million dollars.) But, really, our ITM Tellers can cash or deposit checks, accept deposits, process withdrawals, accept loan payments, make transfers and can even tell you where to get a great cup of coffee. Plus, your ITM Teller will be on-screen to walk you through exactly what to do! Try something new today and visit one our ITM Branches.

All of our ITM Tellers work out of our Member Contact Center located in Uniondale, NY. As our branch network continues grow and we adopt ITM technology at a growing number of branches, we will hire more ITM Tellers to best serve our Credit Union members while supporting job growth here on Long Island.

There are several benefits to ITM technology for both members and our employees. ITMs allow you to process and complete transactions paper-free as no transaction slips are required. Additionally, ITMs reduce member wait times as ITM Tellers are available on-demand where needed.

Additionally, our ITM technology has allowed us to expand our banking hours, so it's even easier for you to bank-on-the-go and still receive personal service with a smile. At our ITM locations, you can complete teller transactions Monday to Friday from 8 am to 7 pm, and Saturday from 9 am to 2 pm.

ITM technology is also safer for both employees and members inside our branches. Since there is no cash being exchanged or held on the credit union floor, we are reducing risks of theft and robberies.

Additionally, since our ITM Tellers serve multiple branch locations, we're able to lower costs for the Credit Union which are returned to you, the member, with better rates and reduced fees.

In addition to the great benefits outlined in the question above, we are also using this technology as it will allow us to open more branches and better serve our members. Our branches will still be the home to staff like managers and member service representatives who can assist with account openings and financial guidance, while account transactions will take place at the ITM with our ITM Teller team.

We have always emphasized providing our members with real, innovative solutions that will make banking easier and more accessible. This new technology will allow us to do that and well be able to (quite literally!) branch out into new communities.

Right now, you can find ITMs at the following branches:

  • Bay Shore Branch: 2 East Main Street, Bay Shore, NY 11706
  • Deer Park Branch: 1934 Deer Park Avenue, Deer Park, NY 11756
  • Greenvale Branch: 90 Northern Boulevard, Greenvale, NY 11548
  • Huntington Village Branch: 356 New York Ave, Huntington, NY 11743
  • Levittown Branch: 3359 Hempstead Turnpike, Levittown, NY 11756
  • Northport Branch: 830 Fort Salonga Road, Northport, NY 11768
  • Oceanside Branch: 3195 Long Beach Road, Oceanside, NY 11572
  • Uniondale Branch: 51 Charles Lindbergh Boulevard, Uniondale, NY 11553

Absolutely not! Your transaction will take the same amount of time as it does when visiting with an in-person teller. However, the wait time for a teller will likely be reduced as there is a network of ITM Tellers ready to serve you!

ITM technology is positively impacting job growth at the Credit Union. Thanks to this new technology, we are able to open more branches at a faster pace, which means we'll be hiring more ITM Tellers to best serve our members. In addition to needing more ITM Tellers with each branch opening, we continue to staff our ITM branches with a team of member service representatives, so we hire additional employees beyond the tellers for each branch.

The bottom line is that we're creating more jobs and our in-person tellers are not losing their jobs. In fact, many of our current ITM Tellers have previously worked as in-person tellers and opted to switch positions so they can participate in this exciting, new service offering. Our employees enjoy interacting members in this progressive way. We invite you to stop in and ask them yourselves at your next ITM transaction!

Absolutely! Your account will be updated in real-time just as it would with an in-person teller or at a traditional drive-through teller station. If you’re unsure about the availability of your money, just ask your ITM Teller during the transaction; they’ll be able to view all of your account information and inform you of any holds on new deposits or any other account activity.

Our ITMs do not accept or disburse coins. But, not to worry! Just like all of our in-person teller branches, our interactive teller branches have Coin Machines! You can deposit your coins in the Coin Machine and deposit directly into your account or exchange for cash. If you’re cashing out a check, you can simply deposit the change from the check into your account.

Our ITM branches are fully staffed with an expert team of member service representatives who can provide you with a cashier’s check, money order or draft. However, our ITMs do not provide these items yet.

Yes! And, there’s a bonus! You can make your withdrawal one of two ways! The machines function as both ITMs and ATMs; so if you’re feeling a little camera shy, you can use the machine as an ATM and just withdraw your cash and be on your way. Want to say hello to our ITM Tellers or have a quick account question? Well, then we’ve got you covered, too! We always think it’s nice when someone gives you money, so why not have an ITM Teller send it to you.

The ITM technology is all about providing you with options and tools to improve your banking experience, even if you’re just dropping in for some cash!

No problem! Each ITM station has a telephone next to the machine, simply pick it up and you’ll have instant privacy talking to your ITM Teller on the phone.