NEFCU is committed to protecting the confidentiality of each member's financial records. NEFCU is committed to taking all necessary actions to comply with state and federal laws and will take reasonable measures to protect the accuracy and privacy of all member information including, but not limited to, member information used while conducting business through the Internet, Mobile Devices, Debit and ATM Networks, Fax Services, the Telephone, the Mail, and other means of communication.
Please read this disclosure carefully and print it for your records. If you are unable to print this document, a copy can be provided to you by the Credit Union upon request.
Contact Us with any questions about this Agreement or Error Resolution Questions
1000 Corporate Drive
Westbury, NY 11590
This Digital Banking Electronic Funds Transfer Disclosure and Agreement as amended from time to time ("Agreement") sets forth the terms and conditions governing the use of "Digital Account Access" and "Bill Payment" services (collectively "Online/Mobile Services"). Disclosure information that applies to "Digital Account Access" and "Electronic Bill Payment" services offered by NEFCU is given below. Read this Agreement completely and retain it with your personal records. By using the "Digital Account Access" and "Electronic Bill Payment" services offered by NEFCU, you are agreeing to be bound by the terms and conditions of this Agreement. In this Agreement, the terms "you" and "your(s)" refer to the member, and the terms "we", "us", "our(s)" and "Credit Union" refer to NEFCU (Nassau Educators Federal Credit Union). This Agreement is incorporated by this reference and becomes a part of NEFCU's Electronic Funds Transfer Disclosure. This Agreement, incorporated into any other terms and conditions of your Electronic Funds Transfer Disclosure and Agreement, remain in force as a revised agreement.
By accessing the Digital Account Services, you acknowledge electronic receipt of the Credit Union's Online Service Electronic Funds Transfer Disclosure and Agreement. You agree that you have read this Agreement in its entirety and will abide by its terms and conditions.
You are responsible to prevent unauthorized access to your accounts. NEFCU has taken all of the necessary security precautions to ensure that our Online Account Access service is secure and that your financial information remains confidential and a secure site. The safeguarding of your Digital Account Access: User ID and password is an essential element in protecting the confidentiality of your accounts. As an authorized owner on your accounts, you assume primary responsibility in protecting the security of your accounts by not revealing your social security number, user ID and password or account information to any unauthorized owner on any of your accounts with the Credit Union, even your closest friends and family members for your own protection. These numbers should be memorized and known only by you.
You should never leave your computer or mobile device unattended while you are still signed on your Digital Account Access and should always log off when you are finished using your Digital Account Access. You should change your password immediately if you have reason to believe that your password may not be secure and contact the Credit Union to verify that all transactions posted against the account were authorized by you or another authorized user on the account.
Digital Account Access Password: During the Digital Banking enrollment, you will be required to select a User Name and Password, which will be used to access Digital Banking.
If you forget your Digital Account Access password you may have a temporary password send to you by phone. Select “I can't access my account” on the login page of Online banking or “Recover Credentials” on the Mobile app. You may also contact the Credit Union and you will be issued a temporary one, one that you will be required to change when you log on to Online Account Access. You should not select a password that someone may be able to guess, such as your address or date of birth.
Touch ID, Fingerprint ID or any other Biometric login (for supported mobile devices only): Touch ID and Fingerprint ID allows you to use your fingerprint to login securely instead of entering your user id and password. Your user id and password will not be stored on the device.
By enabling Touch ID or Fingerprint ID, every person with an enrolled fingerprint on the device will have access to your account. Review the enrolled fingerprints to make sure that each person is authorized to access the personal and financial information available on the NEFCU app.
Fingerprints are only stored on your device. NEFCU does not see or store your fingerprint information.
If Touch ID is enabled on your mobile device and it is lost or stolen, you should log into iCloud and remotely wipe your device. Once you erase the data on the device, you should contact NEFCU to inform us of the lost or stolen device.
NEFCU has taken the necessary steps to protect the safety of your account information over the Internet. The confidentiality of your accounts is maintained through the use of multiple secured networks, multiple data encryption techniques, firewalls and password protection. Your Digital Account Access session has a time-out feature. This time-out feature will automatically log you off the session if you have exceeded the length of time-out between using different screens within Digital Account Access. Once you exceed the time span allowed by the time-out feature, you will need to sign onto your Digital Account again if you are not finished with your session. This provides increased security and helps reduce the risk that an unauthorized user can access your account information if you leave your computer unattended without logging off.
NEFCU may use traditional login information as well as "cookies" to identify you and/or the device from which you are logging in. NEFCU may also use additional security features such as challenge questions, one-time passcodes, downloaded malware protection and digital banking activity tracking tools to protect members’ information and identities when banking online. These methods may change from time to time based on advancements in technology.
Digital Account Access will normally be available 24-hours a day, seven days a week, with the exception of any computer system outages or system maintenance. In the event that the system is unavailable, NEFCU will notify you with a message that will appear on the NEFCU website.
All transactions processed for your accounts or loans within Digital Account Access will be posted to your accounts immediately if processed during our normal business hours. Any transactions processed outside of our normal business hours, during a scheduled Holiday or a day we are closed will be processed the next business day.
You will receive a monthly statement listing all the payments and/or transfers performed during that month using Digital Banking and Bill Payment. You are required to keep the Credit Union informed of your current address to insure correct mailing of monthly statements.
The Credit Union may change the terms and conditions of this Agreement from time to time by mailing written notice to you at your address as it appears on our records. If any change results in greater cost or liability to you, you will be given at least thirty (30) days prior notice of the change. Prior notice may not be given where an immediate change in terms or conditions is necessary to maintain the integrity of the system and/or the security of our Online Services or designated accounts.
You may terminate this Agreement with us at any time. The Credit Union reserves the right to terminate this agreement at any time. We may do so immediately if:
You agree to pay the Credit Union our reasonable expenses, including court costs and attorney's fees, for enforcing our rights under this Agreement.
The Credit Union may from time to time offer additional services to you in connection with your accounts. Some services may be at no additional cost to you and others may involve a specified fee. You understand that the Credit Union is not obligated to offer such services and may withdraw or change them at any time.
Failure or delay by the Credit Union to enforce any provision of this Agreement or to exercise any right or remedy available under this Agreement, or at law, shall not be deemed a waiver and the Credit Union expressly reserves the right to enforce such provision, or to exercise such right or remedy, at a later date.
Except as stated otherwise in the Agreement, this Agreement does not alter or amend any of the terms or conditions of any other agreement you may have with the Credit Union.
If any part of this Agreement should be held to be unenforceable, the remaining provisions of this Agreement shall remain in full force and effect
Indicated below are types of Electronic Fund Transfers we are capable of handling, some of which may not apply to your account. Please read this disclosure carefully because it tells you your rights and obligations for the transactions listed. You should keep this notice for future reference.
Digital Account Access Computer Transfers - types of transfers, dollar limitations, and charges - You may access your account(s) by computer 24-hours a day by using your user ID and password, to:
Limitations on frequency of transfers: In addition to those limitations on transfers elsewhere described, if any, the following limitations apply:
(a) Consumer liability. If your statement shows transfers that you did not make, tell us at once. If you do not tell us within 60 days after the statement was mailed to you, you may not get back any money you lost after the 60 days if we can prove that we could have stopped someone from taking the money if you had told us in time.
If a good reason (such as a long trip or a hospital stay) kept you from telling us, we will extend the time period.
(b) Contact in event of unauthorized transfer. If you believe that someone has transferred or may transfer money from your account without your permission, call or write us at the telephone number or address listed at the bottom of this brochure.
In Case of Errors or Questions about Your Electronic Transfers, Call or Write us at the telephone number or address listed in this brochure, as soon as you can, if you think your statement or receipt is wrong or if you need more information about a transfer listed on the statement or receipt. We must hear from you no later than 60 days after we sent the FIRST statement on which the problem or error appeared.
If you tell us orally, we may require that you send us your complaint or question in writing within 10 business days.
We will determine whether an error occurred within 10 business days (20 business days if the transfer involved a new account) after we hear from you and will correct any error promptly. If we need more time, however, we may take up to 45 days (90 days if the transfer involved a new account, a point-of-sale transaction, or a foreign-initiated transfer) to investigate your complaint or question. If we decide to do this, we will credit your account within 10 business days (20 business days if the transfer involved a new account) for the amount you think is in error, so that you will have the use of the money during the time it takes us to complete our investigation. If we ask you to put your complaint or question in writing and we do not receive it within 10 business days, we may not credit your account. Your account is considered a new account for the first 30 days after the first deposit is made, unless each of you already has an established account with us before this account is opened.
We will tell you the results within three business days after completing our investigation. If we decide that there was no error, we will send you a written explanation.
You may ask for copies of the documents that we used in our investigation.
The following is a list of the transactions available when you have logged on to "Online Account Access:"
During any statement cycle, you may not make more than six withdrawals or transfers to another credit union account of yours (except a loan) or to a third party by means of a preauthorized, automatic, or computer transfer, telephonic order or instruction, or by debit card or similar order to a third party. If you exceed the transfer limitations set forth above, your account may be subject to closure by the credit union.
If we do not complete a transaction to or from your accounts on time or in the correct amount according to our agreement with you, we will be liable for your losses or damages. However, we will not be liable for any failure to make a transfer and/or payment, including any finance charges or late fees incurred as a result, unless you receive a confirmation number. There are some other exceptions where we will NOT be liable, for instance, if:
There may be other exceptions not specifically mentioned above.
We provide Automatic Alerts and voluntary Account Alerts.
1. Automatic Alerts are sent to you following important account activities or when certain changes are made to your Digital Banking account, such as a change in your email, User Name or password. You do not need to activate these alerts. We automatically activate them for you.Although you may have the option to suppress some of these Automatic Alerts, we strongly recommend that you do not do so since they provide important information related to your online security or account activities.
2. Voluntary Account Alerts must be activated by you.
3. Both Automatic Alerts and voluntary Account Alerts are subject to the following:
If we do not complete a transaction to or from your accounts on time or in the correct amount according to our agreement with you, we will be liable for your losses or damages. However, there are some exceptions. We will NOT be liable, for instance, if:
a. through no fault of ours, you do not have enough money in your account to make the transaction;
b. your account is closed;
c. yhe transaction would exceed the credit limit on your credit line;
d. The network system was not working properly and you were aware of the malfunction when you started the transaction;
e. circumstances beyond our control (such as fire, flood, power failure, or computer down-time) prevented the transactions despite reasonable precautions that we have taken;
f. the money in your account is subject to an uncollected funds hold, legal process or any other encumbrance or agreement restricting a transaction;
g. your password/Personal Security Code has been entered incorrectly;
h. the payee mishandles or delays a payment sent by our Bill Payment service provide or Funds Transfer/Pay People provider;
i. you have not provided our Bill Payment service provider or Funds Transfer/Pay people provider with the correct names, phone numbers, or account information for those persons or entities to whom you wish to direct payment; or
j. the failure to complete the transaction is done to protect the integrity of the system or to protect the security of your account.
There may be other exceptions not specifically mentioned above.
Bill Pay Account: After signing up for Bill Pay, your Bill Pay account will be activated within three business days. you will receive an email notification when this process is complete.
The following is a list of transactions available for Electronic Bill Payment Services:
The following are limitations to the use of the Credit Union's Electronic Bill Payment Services:
You will be subject to our Non-Sufficient Funds (NSF) fee as stated on our Fee Schedule. Our current fee schedule can always be accessed on our home page at www.myNEFCU.org. You also agree that a NSF fee may be charged to your account even if the payment is not returned but is paid and overdraws your payment account. If a Bill Payment is not paid, you will receive written notification. A Bill Payment may not be paid if the funds are not available for withdrawal from your account or if your account has been closed. If a payment is sent to a payee and the funds were not available to debit the funding account, the debit may be presented up to three times.
Payments are made to your payee either electronically via the Automated Clearing House (ACH) or by check. The method of payment depends upon the processing method that can be accommodated by the payee or by our Bill Payment service provider. It is important that you take into consideration what method of Bill Payment will be used when scheduling Bill Payments to ensure payment deadlines are met. If the payee accepts electronic Bill Payment, the payment may take up to three business days to process. If the payee does not accept electronic Bill Payment, the payment will be sent in a check form, and may take up to five business days to process.
If you request a payment that is honored and your payee received credit but we are unable to successfully collect the funds to cover these payments, your Bill Payment account may be blocked from further use until payment is received in full.
Your account will be debited within two business days after the scheduled payment’s processing date.
You are responsible for:
In addition to the Digital Banking and Bill Payment features listed above, if you are an NEFCU member with a checking account, you may participate in the optional Expedited Payment Service. This Service, which is available through online banking, allows you to make a one-time same or next day payment, from your NEFCU checking account to a participating payee. A convenience fee as provided in the disclosure at the time you use the Expedited Payment Service will be charged for each transaction under this Service.
Accessing e-Bills from a Third Party: In some cases we obtain the e-Bill from the web site of the Payee. To do so, we will ask you for information needed for this purpose, such as any required password. When you provide this information, you authorize us to access the third party web site to retrieve the account information on your behalf, and you appoint us your agent for this limited purpose.
Timely Delivery of e-Bills: We take no responsibility if a Payee does not provide the necessary data to forward an e-Bill in a timely manner. If you do not receive a bill, it is your responsibility to contact the Payee directly. We are not responsible for any late charges or other adverse consequences. Any questions regarding your bill details should be directed to your Payee.
Stop e-Bills: All parties have the right to cancel the service at any time.
Privacy: When you establish e-Bills with a participating Payee you will provide certain information that will be forwarded onto the Payee to complete your enrollment. If you have concerns about the future use of this information you should contact your Payee directly.
We reserve the right to deny you access to the Service or any services provided in connection with them (or any part thereof) if we reasonably believe that any loss, theft or unauthorized use of Licensee Access Information has occurred. You must inform us of, any herby grant to us and our third party vendor’s permission to use, Licensee Access Information to enable us to provide the Service, in connection with them to you, including updating and maintaining Account data, addressing errors or service interruptions, and to enhance the types of data and services we may provide to you in the future.
We may use anonymous, aggregate information, which we collect, and store, or which is collected and stored on our behalf by third party vendors, to conduct certain analytical research and help us to create new offerings and services for our members. As we make additional offerings and digital banking services available to you, some of which may rely on banking information maintained in your accounts, you will have the opportunity to participate in the services if you choose. If you choose not to participate, you do not need to notify us. We may also use anonymous aggregate information which we collect and store, or which is collected and stored on of behalf by third party vendors, to (i) conduct database marketing and marketing program execution activities; (ii) publish summary or aggregate results relating to metrics comprised of research data from time to time; and (iii) distribute or license such aggregated research data to third parties. Additionally, automated technology may be used to tailor messages or advertisements that best reflect your interest and needs.
Our financial management tools allow you to view accounts that you may have outside our financial institution (this is a process called “aggregation”). When you choose to use online financial services which are applicable to data that you have transacted with other financial institutions or card issuers, you are consenting to us accessing and aggregating your data from those outside financial institutions. That data includes your financial institution account access number(s), password(s), security question(s) and answer (s), account number (s) , login information, and any other security access information used to access your accounts(s) with other financial institutions, and the actual data in your accounts(s) with such financial institutions(s) such as account balances, debits and deposits (collectively, “Financial Account data”). In giving consent, you are agreeing that we, or third party vendor on our behalf, may use, copy, and retain all non-personally identifiable information of yours for the following purposes: (i) as pertains to the use, function, or performance of the services which you have selected; (ii) as necessary or useful in helping us, or third parties on our behalf, to diagnose or correct errors, problems, or defects in the services you have selected; (iii) for measuring downloads, acceptance, or use of the services you have selected; (iv) for the security or protection of the services you have selected; (v) for the evaluation, introduction, implementation , or testing of the services you have selected, or their upgrade, improvement or enhancement; (vi) to assist us in performing our obligations to you in providing the services you have selected.
If we make additional online financial services available to you which are applicable to data that you have transacted with other financial institutions or card issuers, and which we will aggregate at this site, we will separately ask for your consent to collect and use that information to provide you with relevant offers and services. If you give us your consent, you will be agreeing to permit us to use Financial Account data to help us suggest savings opportunities or additional products and services to you.
If you select services that are offered by third parties or merchants thorough such offers or on our behalf, you will be agreeing that we have your consent to give such third parties or merchants your geographic location, and other data, collected and stored in aggregate, as necessary for such third parties or merchants to make their offerings and services available to you and to permit us to us Financial Account Data to help up suggest savings opportunities or additional products or services to you. Except as specified here, we and the third parties or merchants, acting on our behalf, shall not use or keep any of your personally identifiable information.
We shall have the right, in our sole discretion and with reasonable notice posted on the MX Money Management site and/or sent to your email address provided in the Registration Data, to establish or change limits concerning use of the Service and any related services, temporarily or permanently, including but not limited to (i) the amount of storage space you have available through the Service at any time, and (ii) the number of times (and the maximum duration for which) you may access the Service in a given period of time. We reserve the right to make any such changes immediately to maintain the security of the system or Licensee Access Information or to comply with any laws or regulations, and to provide you with electronic or written notice within thirty (30) days after such change. You may reject changes by discounting use of the Service and any related services to which such changes relate. Your continued use of the Service or any related services will constitute your acceptance of an agreement to such changes. Maintenance of the Service or nay related services may be performed from time-to time resulting in interrupted service, delays or errors in such Service or related services. Attempts to provide prior notice scheduled maintenance will be made, but we cannot guarantee that such notice will be provided.
You acknowledge that the Service may contain or use software that is subject is subject to the U.S. Export Administration Regulations (15 CFR, Chapter VII) and that you will comply with these regulations. You will not export or re-export the Service, directly or indirectly, to: (1) any countries that are subject to US export restrictions; (2) any end user who has been prohibited from participating in US export transactions by any federal agency of the US government; or (3) any end user who you know or have reason to know will utilize them in the design, development or production of nuclear, chemical or biological weapons. You further acknowledge that this product may include technical data subject to export and re-export restrictions imposed by US law.
In connections with your use of the Service, Debit Rewards Offers, or any other services provided in connections with them, you may be made aware of services, products offers and promotions provided by third parties, (Third Party Service”). If you decide to use Third Party Services, you are responsible for reviewing and understanding the terms and conditions governing any Third Party Service. You agree that the third party is responsible for the performance of the Third Party Services
The Service may contain or reference links to websites operated by third parties (“Third Party Websites”). These links are provided as convenience only. Such Third Party Websites are not under our control. We are not responsible for the content of any Third Party Website or any link contained in a Third Party Website. We do not review, approve, monitor, endorse, warrant, or make any representations with respect to Third Party Websites, and the inclusion of any link in the Service, Debit Rewards Offers or any other services provided in connections with them is not as does not imply and affiliation, sponsorship, endorsement, approval, investigation, verification or monitoring by us of any information contained in any Third Party Website. In no event will be responsible for the information contained in such Third Party Website or for your use of or inability to use such website. Access to any Third Party Website is at your own risk, and you acknowledge and understand that linked Third Party Websites may contain terms and privacy policies that are different from ours. We are not responsible for such provisions, and expressly disclaim any liability for them.
If you decide you wish to participate in the Debit Rewards Offers application, you acknowledge and agree to the following terms and conditions of service.
Debit Rewards: You will earn rewards for our participation in the Debit Rewards Offers program based on total purchases. If you participate in the Debit Rewards Offers, we will credit all cash or point reward earned to your rewards balance and sends you a lump sum of all rewards due to you. For any qualifying purchases during the current month, we will distribute the lump sum amount to you during the following calendar month. For example, if the payment date of all rewards end user disbursements is August 30, the applicable Measurement Period would be the calendar month ended July. Cash rewards will be deposited in the Debit Rewards Offers deposit account which is associated with the Debit Rewards Offer Program.
Debit Rewards Offer Account: You must use the debit card associated with the Debit Rewards Offers account in order to receive the offers which qualify for the rewards. Rewards will not be earned for any portion of your purchase that you pay for with store credit, gift certificates or any other form of payment.
Purchases must be made as indicated in the offers made available under the Debit Rewards Offers program. Each offer will specify whether the purchase can be made online, at a store location, or by telephone to be eligible for rewards. You must also comply with any guidelines included with the offer, such as offer expiration dates, minimum purchase amounts, purchase limits, etc. You must also pay using the debit card associated with the account that received the Debit Rewards offer for the purchase to quality.
While we and the merchants work hard to properly track and credit all eligible purchases, there may be times that we are unable to do so because of problems with your internet browser, the merchant’s web site or our system. Please contact our support team if you believe you have made a qualifying purchase for which you did not receive Rewards.
Please note that you will not earn rewards as part of this program if you use a debit card not issued by us or do not have the designated deposit account opened with us at the time of disbursement.
You understand and agree that we make no warranties and have no liability as to:
I hereby authorize NEFCU, to electronically debit my checking account designated above (and if necessary, to electronically credit my account to correct erroneous debits) at the institution listed above (“Other Financial Institution or Other FI”), in order to make a payment on my NEFCU loan as specified above.
I understand that the following terms apply to this authorization:
1000 Corporate Drive
Westbury, NY 11590
Business Days: Monday through Friday
Excluding Federal Holidays
Phone: (516) 561-0030