Contact Us

We’d love to hear from you!

At NEFCU, our members’ satisfaction is always our top priority, so that means we’re always ready to answer your questions and address your concerns. Contact us by email or phone, or visit us at one of our conveniently-located branches.

By Phone

Call 516-561-0030 or 1-800-99-NEFCU outside the LI/NYC area for account inquiries or to use our automated Telephone Banking Service.

Call Center Hours of Operation:
Monday–Thursday: 8:30 a.m. to 5:30 p.m.
Friday: 8:30 a.m. to 7:00 p.m.
Saturday: 9:00 a.m. to 1:00 p.m.

To report a VISA credit or debit card lost or stolen, please contact VISA’s 24-hour member service line at 1-800-449-7728.

To change your VISA debit card PIN, call 1-866-985-2273

Visit a Branch

Bank at one of NEFCU’s conveniently located branches or visit a Credit Union Shared Service Center near you.

NEFCU Branch Hours of Operation

Branch Hours
Monday–Thursday: 9:00 a.m. to 5:00 p.m.
Friday: 9:00 a.m. to 7:00 p.m.
Saturday: 9:00 a.m. to 1:00 p.m.

Drive-up Hours (Valley Stream, Westbury, Franklin Square, Massapequa, Rockville Centre, Plainview)
Monday–Thursday: 8:00 a.m. to 5:00 p.m.
Friday: 8:00 a.m. to 7:00 p.m.
Saturday: 8:00 a.m. to 1:00 p.m.

Please check our locations page for Credit Union Shared Service Centers hours of operation.

Online

For account specific inquiries, please log into Online Banking to send a secure e-mail.

For general non account specific questions, please send an email to [email protected] (Note: Please do not include personal information such as account/member numbers, balances, etc.)

You may also contact our Chairman of the Board, George P. Plevretes, JD, MBA, with questions or concerns via email at [email protected].

To report unethical activity, please use our EthicsPoint Reporting System. Please do not use this system for general account inquiries or concerns.

Media Inquiries

For all press-related inquiries, please contact Kelly Durcan at 212-253-4444.